Refund & Returns Policy for Step On Sneaks
Last updated: [10/01/2026]
At Step On Sneaks, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with returns and refunds under the conditions below.
1. Returns & Refunds Eligibility
You may request a return within 7 days of receiving your order if:
- The product is unused and in the original condition
- All original tags, packaging, and accessories are intact
- The product is not worn, washed, or damaged
Please note:
Refunds are not available for products that have been used, worn, damaged by the customer, or missing original tags and packaging.
2. How to Request a Return
To start a return:
Email us at: support@steponsneaks.com
Include:
- Your order number
- The product name
- Reason for return
- Photos if the item is damaged or incorrect
Once your request is reviewed, we will send you instructions for the next steps.
3. Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a faulty or incorrect item.
Please use a trackable shipping method and keep your tracking details until your return is complete.
4. Refunds Process
Once we receive and inspect your returned item:
We will notify you of the approval status
If approved, the refund will be processed to your original payment method
It may take 5–10 business days for your bank or payment provider to reflect the refund
5. Exchanges
At this time, we do not offer direct product exchanges.
If you want a different size or item:
Return your original item for a refund
Place a new order for the desired product
6. Faulty or Incorrect Items
If you received a faulty, damaged, or incorrect item, we will:
Cover the return shipping
Provide a full refund or send the correct item (your choice)
Please email support@steponsneaks.com with photos and your order details.
7. Cancelled Orders
Orders may be cancelled within 24 hours of purchase.
After this period, we may have already packed your item, and returns will follow the normal process.
8. Contact Us
If you have questions or concerns about your return or refund:
📧 support@steponsneaks.com
🌍 www.steponsneaks.com